Serving North Wales, Chester and Liverpool

Delivery & Returns

Delivery Times:

The actual time for delivery is dependable on our suppliers and if the product is in stock immediately. We will contact you once we receive your order to confirm expected delivery dates. If an item is out of stock we will give you a date when the product is expected back and a choice if you want to wait, chose another item or have a full refund.

Delivery Service for customers in North Wales and Chester:

For customers in North Wales and Chester items will be delivered by UC Beds 2 man delivery team. Once an order has been placed we will contact you to let you know when the goods are expected into our warehouse, this depends on the suppliers next planned delivery to North Wales and could be up to 14 days later. UC Beds will then deliver to the room of your choice on your preferred day. If you would like the items assembled and/or a bed removed please inform the sales team when they call about delivery. An extra charge is payable for this service.

Delivery Service for customers in the rest of the country:

For customers in the rest of the country we will use a courier service. Once we arrange delivery you will receive an email notification from the courier company.

UC Beds contracted couriers will not set up your item(s). They come flat packed and will need assembling.

Please be aware if the buyer is not present on the scheduled date with the couriers, UC Beds reserves the right to charge the buyer to re-deliver.

Please note that once items have been ordered there is a fee payable to UC Beds if you want to cancel your order.

On ordering please state if you would like items to be left in out buildings such as a garage or shed. Please note this is the responsibility and risk of the customer.

Please do not dispose of your old bed before the arrival of the new one as UC Beds can't be held responsible.

We do not deliver to Isle of Man, Isle of White, Northern Ireland and Republic of Ireland.

Delivery Charges:

Our delivery prices are based on the cost of purchase and are as follows:

Spend up to £49.99 = £7.95

Spend £50.00 - £99.99 = £10.95

Spend £100.00 - £149.99 = £14.95

Spend £150.00 - £249.99 = £18.95

Spend over £250.00 = Free Delivery.

Items damaged in transit

If any items were damaged in transit, we ask that you report this to us within 14 working days from receipt of the goods. If the items are visibly damaged on receipt, we ask that you contact on 0333 012 4759 to discuss the best course of action. The delivery drivers documentation must be signed damaged even if the goods are accepted.

Any claim for damaged goods without the delivery drivers documentation signed damaged may jeopardise your right to cancel.

If you intend to return the items please see the instructions below.


Items faulty on arrival

If your items are faulty on arrival, i.e. the packaging is intact but the product does not work or the damage is not visible until the item(s) have been unpacked, you have 14 working days in which to inform us of the fault. We ask that you contact UC Beds on 0333 012 4759 to discuss the best course of action. Please note that if this is not reported in the said time then this may jeopardise your rights to cancel for a full refund.

Once we have verified the fault, we'll either issue a replacement or full refund to you via your original payment method.

We check returned items, and if a returned item is found not to be faulty by our technicians we will either return the item to you or deduct the delivery and collection cost's from your refund.

Items should be returned in their original packaging complete with all accessories and documentation.


Items faulty in warranty period

If any of your purchases develop a fault, and it's more than 14 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement (This will depend on the individual manufacturers procedures ).

If you change your mind

If you have simply changed your mind about any item ordered ( except tailor'd products to your custom specification ) and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 working days of receipt.

The item must not be used or assembled and must be 'as new' in its original packaging when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense (if you would like us to do this for you there is a minimum charge of £40 depending on the item(s) ordered.

Once the item is received back to ourselves, we'll issue a full refund for the product to your original payment method.

Need to return your item

You can request a return using our easy to use, online support form which is accessed via the customer support section of the website. We ask that you provide full details of the reason for returning the item. 

All Returns:

For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.

If on the agreed collection date the collection fails there will be a rebooking charge. This will be a minimum of £15.00

Important Information 

o In all instances you will be responsible for all the delivery and collection charges
o If the error is on our part e.g. wrong item dispatched, we will be responsible for delivery charges
o UC Beds are unable to accept the return of any vacuumed packed mattresses that have been opened unless there is a fault.
o Items must be returned back in pristine condition