Start with the UC Beds team
Call 01745 344112, speak to the Rhyl showroom, or write to UC Bed Bargains Ltd trading as UC Beds, 48-54 Wellington Road, Rhyl, LL18 1BN. If you already have an order or enquiry reference, include it.
Explain the issue, when it happened and the outcome you are asking for. Add photographs or supporting documents where useful. Never include full card details.
Make the next step clear
Ask the team to review the order and explain the proposed remedy or any information needed. If the issue remains unresolved, ask for it to be reviewed by the store manager and for the position and next steps to be put in writing.
Any proposed remedy must respect your statutory rights. This website does not claim membership of an ombudsman or an approved dispute-resolution scheme.
Independent advice
In England and Wales, the Citizens Advice consumer service can explain your rights and pass relevant information to Trading Standards. Its telephone number is 0808 223 1133. Official consumer-rights guidance also explains where to get help in other parts of the UK.